Will iZooto integrate with another service worker on my website?

You can append the contents of iZooto's service worker to your existing file.

Can I upload the files - izooto.html and service-worker.js to my CDN?

No, both these files need to be placed in the root folder of your website.

Is it possible to host iZooto's SDK at my end?

Please drop a mail to [email protected] and we will get you started.

Can I test it on localhost before going live on my production website?

Testing on the localhost is not possible. We recommend that you add a staging website and test it there before pushing it to the production website.

Should I add a new website to my iZooto panel when I move from HTTP to HTTPS?

No, when you wish to move from HTTP to HTTPS, send a mail to [email protected] requesting the migration of subscribers and for the additional two files that need to be uploaded to your root folder.

My website is on HTTPS. However, I still get the second prompt window.

Re-check if you have placed the service worker file in the root folder of your website. You can access https://domainname.com/service-worker.js to cross-check.

The notification prompt says mywebsite.iz.do wants to show notifications - How can I remove that so that it says mywebsite.com wants to show notifications?

For HTTP websites
Notifications can be taken on an HTTPS subdomain only and hence, the subdomain iz.do would be shown.

For HTTPS websites
Re-check if you have placed the service worker file in the root folder of your website. You can access https://domainname.com/service-worker.js to cross-check.

I have clicked on 'Allow' on the subscription prompt but do not see the count increasing on the iZooto dashboard.

For HTTPS websites
Re-check if you have placed the service worker file in the root folder of your website. You can access https://mywebsite/service-worker.js to cross-check.

Now, If you have migrated from some other service provider, check if all files/pixels related to it has been removed

In case neither of the above holds true, send a mail to [email protected]

I am unable to see the subscription prompt after integrating. What do I need to do?

  • Please check if the izooto.html and Service Worker files are in place. You need to copy & place the JS code before tag on all website pages.

  • Another reason you might not be able to see the subscription prompt could be the cache. Please clear your cache Right-click > click on Inspect >Application >Clear storage >Clear site data >Reload the site.

  • Try checking on a different system.

I do not see the subscription prompt on iPhone. Why is it so?

As of now, Apple does not support web push notifications on iOS. Here is an article that can read to know more.

If I decide to move out of iZooto, what are the next steps?

  • HTTP websites - If subscriptions are/were taken on iZooto's subdomain, you would have to rebuild your base from scratch.
  • HTTPS websites - One access the VAPID key-set under the General Settings Section in their iZooto panel.

Read more about migration here.

How do I migrate to iZooto from a different web push notification provider?

To migrate your subscribers you would need that your website is on HTTPS. iZooto uses VAPID to send notifications to your subscribers, so migration depends on the technology you are already using:
If you are already using VAPID on your website or are using a service provider that uses VAPID, you would have to share the public and private key for your domain along with the endpoints.

You can drop a mail at [email protected]

Read more about migrating to iZooto in this article.

What happens when I migrate to iZooto from another service provider?

Once you are done with the migration, we verify the integration and enable the migration. Now when your earlier subscribers re-visit your website, they automatically become a subscriber on iZooto and get churned from the previous provider list.

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Tip

Push a few notifications from the earlier provider's panel so that the chances of your earlier subscribers visiting the website becomes higher. This, in turn, will expedite the migration.

How can I change the look and feel of the subscription prompt?

Go to Settings > Modify Subscription Prompt.

Can I use different sets of prompts for mobile and desktop?

Yes, you can select different sets of prompts for both mobile and desktop. Head to the Dashboard > Settings > Modify Subscription Prompt.

I am unable to see the edited custom prompt after making the changes. Why does this happen?

After changing the subscription opt-in, allow 2-3 minutes for the dashboard to get updated. If you still cannot view it, clear your browser cache (CMD/CTRL + SHIFT + R) and check again.

I have integrated iZooto on my website, but I do not get a subscription prompt on Safari. What do I need to do?

Please check with us if the safari certification has been enabled, as we do this on a request only basis. If you still can not see the subscription prompt send us a mail on [email protected].

I subscribed to web push notification on my website, but the count has not increased on the dashboard. Why is it so?

It takes 10 minutes for the dashboard to get updated. Refresh the dashboard and then check after 10 minutes.

The total number of active subscribers do not add up to the geographic distribution stats.

The geographic distribution shows the stats for only the top 5 countries and cities and would, in most cases, it will be less than the total active subscribers.

How do I change of primary email ID?

Send a request to [email protected]

Where can I find information about my subscribers like email ID?

We do not track subscribers email id.

Can I push notifications using iZooto's APIs?

Yes, Request for your API key from Settings > Get API Key.

How can I delete a website from the iZooto panel?

Go to Settings > General > Advance Settings > Delete

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Ensure that you choose the correct website from the blue drop-down menu on the top left of the panel.

How do I unsubscribe to notification on Chrome for Android?

How do I unsubscribe to notifications on Chrome- Windows/MacOs?

How do I unsubscribe to notifications on Safari?

How do I unsubscribe to notifications on Firefox?


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