It takes 10 minutes for the dashboard to update. If the issue still persists, then-
- Check if the manifest file and service worker files are accessible on https://mywebsite.com/manifest.json and https://mywebsite.com/service-worker.js are accessible.
- Verify If the manifest file has the correct GCM ID (You can check by downloading the zip folder under Integration Instructions on the panel).
Check if the Manifest file and the Service Worker file are added to the Root folder. If those are in place, then you can give this article a read to know other reasons.
Give 30 mins for the campaign reports to get updated on the dashboard, and then refresh the page.
Viewed count depends on the impressions served. There could be instances when the notification has been served on the subscriber's device but he/she has not yet clicked on it. This would make the CTR low while the viewed count remains high.
CTR is calculated as the percentage of notifications clicked upon the ones that are delivered.
Send a mail to email@example.com with the screenshot.
Click on the campaign that you'd want to see the data for. After that, using the date and all runs filter, you can find your required data. More information here.
We would soon have extended the run wise data to the CSV download too.
Drop a mail with the screenshot to firstname.lastname@example.org
If you are on Shopify, the events are already taken care of. But if you still do not receive notifications then check if you are receiving any notification for that matter.
If your website not on Shopify, then check if the events are in place. If the problem persists, get in touch with us.